Senior Quality Engineering Manager - Customer Success (Systems Business)

About our group:

 

Seagate is seeking a strategic and experienced Senior Quality Engineering Manager to join our Customer Success team within the Systems Business Unit. This role is critical in ensuring the delivery of exceptional quality and reliability across our enterprise storage systems, directly influencing customer satisfaction and long-term success.

You will lead a global team of quality engineers focused on post-sales product performance, customer issue resolution, and continuous improvement. This role also includes ownership of key quality governance processes and tools that drive visibility and accountability across the organization.

 

Why Join Us?

· Be part of a mission-critical team that directly impacts customer trust and product excellence.

· Work on cutting-edge storage technologies in a collaborative, innovation-driven environment.

· Enjoy a flexible work culture with opportunities for growth and leadership.

About the role - you will:

 

Key Responsibilities:

 

Leadership & Strategy

· Lead and mentor a global team of quality engineers supporting customer success and field quality.

· Define and execute quality strategies aligned with business goals and customer expectations.

· Represent the voice of the customer in cross-functional forums and drive quality-centric decisions.

Customer Engagement

· Partner with Technical Account Managers, Field Application Engineers, and Technical Support to resolve complex customer issues.

· Lead root cause analysis (RCA) and corrective action processes for systemic field issues.

· Communicate quality trends, risks, and mitigation plans to executive stakeholders and customers.

· Represent quality in the Program Update call through weekly customer updates, ensuring alignment on issue status and resolution progress.

 

Quality Systems & Governance

· Own and manage Jira dashboards across key systems accounts to track field issues, 8D progress, and quality KPIs.

· Provide real-time visibility into issue status, aging, and resolution effectiveness for internal and external stakeholders.

· Chair the 8D System Oversight Board, ensuring timely and effective completion of 8D corrective actions and driving accountability across engineering and operations teams.

· Communicate into the Supply Demand Agreement (SDA) weekly call, providing quality insights that influence planning and customer commitments.

 

Analytics & Continuous Improvement

· Develop and maintain metrics dashboards to monitor field quality, reliability, and customer satisfaction.

· Drive continuous improvement using Six Sigma, 8D, FMEA, and other quality methodologies.

· Collaborate with design, manufacturing, and test engineering to ensure closed-loop feedback from the field.

 

Cross-Functional Collaboration

· Work closely with Product Management, Engineering, and Operations to influence product design and lifecycle quality.

· Support new product introductions (NPI) with a focus on field readiness and early-life performance.

About you:

 

· Strong experience with Jira, Sales Force, and other issue-tracking and reporting tools.

· Demonstrated success in leading cross-functional quality governance boards or similar forums.

· Excellent analytical, communication, and stakeholder management skills.

· Certifications such as Six Sigma Black Belt, CQE, or PMP are a plus.

Your experience includes:

 

· Bachelor’s or Master’s degree in Engineering, Quality, or related technical field.

· 8 - 10 years of experience in quality engineering, with at least 3 - 5 years in a leadership role.

· Proven track record in customer-facing quality roles, preferably in enterprise systems or storage.

Location:

 

The estimated base salary range for this position is $129,800 - $189,200. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

 

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, , eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of