Quality System Engineer

Job Description

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.  With operations in over 30 countries, we employ more than 12,600 people.  We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Job Duties

Daily Tasks/Meetings

• Safety engagement through active submissions of learning events to foster safety culture.

• Drive remediation of NCMRs, MRRs, CARs, and Concerns at Quality Daily Huddle and Tier II, highlight trends and problem solve with stakeholders to identify root cause, and timely closure..

• Direct Reporting responsibilities for QA Inspectors, managing priorities, training, coaching, feedback, and timekeeping

• Primary Quality Rep for Quote Review Board (QRB) working with supply planning and engineering stakeholders to drive quality robustness into new product requests

Weekly Tasks/Meetings

• Collaborate with Royston QE to drive timely SCAR remediation of UK supplied quality concerns

• CoPQ Review Meeting of that week’s NCMRs, MRRs, and Concerns w/ Quality, Production, and Supply Chain Management driving quality improvement to the source.

• Lead Complaint/CAR Review with QE and QM, followup on actions to meeting Quality KPI performance targets

• Primary backup for production quality engineer

Monthly Tasks/Meetings

• Lead Quality KPI Review Meeting highlight monthly trends driving site quality performance.

• Lead Customer Complaint/CAR review with Quality and Commercial Teams

• Facilitate 4CP structured problem solving for WW site as required

• Drive quality performance through organization through Project Accelerate business initiatives as identified

• Manage Approved Supplier List (ASL) with Purchasers and make changes as needed

• Value Stream Meetings support in quality function

• Regular touchpoint on off-shifts to support quality needs and quality team visibility.

• Manage QMS document system for site including training, procedures.

Customer Facing Audits

• ISO Representative for the WW site

• Host customer and regulatory audits

• Provide requested pre-audit documentation/information to auditor(s) (as appropriate)

• Notify site leadership and other site stakeholders of audit details including agenda

• Drive audit

• Lead any CARs that were triggered by audit nonconformities and respond to customer/regulatory body once completed

• Lead Internal Auditor for site

• Field intermittent customer requests for documentation

• Support preparation for Annual Management Review

• Conduct 3-year review of QM Tier II procedures with necessary stakeholders

Requirements for the role:

• AA Degree or Higher- Not degree specific

• Experience in business system implementation and maintenance (ISO9001)

• Preferred Project/Program management experience

• Preferred experience of quality management tools and their application (APQP / FMEA / PPAP / SPC / MSA)

How you will be rewarded:

We offer competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cl