Senior Field Service Specialist

Our CompanyWelcome to Energy Vault® (NYSE:NRGV), where our purpose is to enable a sustainably energized world. Our mission is to provide energy solutions that accelerate the global transition to renewable energy. Energy Vault® operates globally with headquarter locations in Westlake Village, California and Lugano, Switzerland, and regional development in multiple locations in Switzerland, United States, United Kingdom, Australia, and China. Our Company's comprehensive offerings include our proprietary gravity, battery, hybrid/green hydrogen energy storage solutions and our technology-agnostic software suite that orchestrates and integrates multiple energy asset types (storage & generation) while  optimizing dispatch, costs, revenues, and overall asset performance.  Please visit our Website for more information, our Newsroom for the latest company updates, and connect with us on LinkedIn, X, Facebook, Instagram, Vimeo, or YouTube. Our Values We Commit: To Building a Better Future for Earth and All Its Beings.We Innovate: Cutting Edge Solutions to Accelerate the Unique Energy Aspirations of Our Clients.We Connect: To Build Genuine Relationships.We Deliver: Going Above & Beyond by Being Fast & Nimble.We Lead: With Authenticity and Purpose.
About the roleEnergy Vault is looking for a Senior Field Service Specialist to work on solving problems and ensuring the successful operation of our Energy Storage Assets in our Moapa Valley, NV site. You will diagnose, troubleshoot, and perform preventive and corrective maintenance services to utility/commercial energy storage products. Applicants should be self-motivated team players with a positive attitude.

Responsibilities

• Perform required preventative maintenance activities on energy storage products to maintain warranty coverage and long-term servicing agreements.
• Respond to corrective maintenance cases on energy storage products and update online case logs accurately.
• Be available for future commissioning activities on new project, when needed, as a senior member of Field Service team.
• Adhere to all to Health, Safety, and Environmental (HSE) best practices and proactively enforce compliance among team members to maintain a safe and compliant work environment.
• Work closely with members of the Operations, Engineering Systems, and Reliability team to respond to open case directions and provide data where requested.
• Report writing, where required, to comply with deliverables in commercial O&M contracts.
• Respond to customers’ concerns with the performance or functionality of the system.
• Have flexibility to provide support outside your home location, as required.
• Perform other related duties as assigned per our growth and diversity across applications.
• Ensure that all company issued property are well-kept.

Success Indicators

• Achieve a high Fixed Right First Time (FRFT) ratio in work order completion.
• Reduce response times and ensure compliance with Service Level Agreements (SLAs).
• Enhance and sustain a high level of customer satisfaction.
• Decrease the average job completion time by collaborating with service engineering and management to refine procedures.
• Maintain a low repeat call rate by promptly reviewing upcoming work.
• Minimize equipment downtime by focusing on onsite efficiency.
• Continuously seek opportunities to enhance team success.
•  Foster a culture of improvement among team members by leading by example and taking ownership of onsite tasks.

Background

• 8+ years’ experience in applicable experience in large scale Energy Storage and Energy generation projects.
• Electrical trades experience with troubleshooting power electronics and medium and high voltage controls (both AC/DC).
• Experience with servicing, maintaining, and troubleshooting utility scale BESS projects is preferred, experience with large scale PV/Solar and Wind energy generation would be acceptable.
• Previous experience working with power/hand tools and electrical equipment in a commissioning and maintenance aspect.
• Ability to navigate numerous computer applications and technology independently.   
• Proficient in team leadership and effective at managing relationships with external stakeholders and customers.