Field Claims Specialist II, Property (Central Texas Territory) - $2500 Sign On Bonus

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide is expanding our team in Central Texas, and we’re looking for experienced professionals to join us in delivering exceptional service to our members.

Territory Focus:
We have multiple openings across the Central Texas region, with ideal candidates located near the I-35 corridor—including Austin, New Braunfels, Buda, and Georgetown.

What’s in it for you?
In addition to joining a respected Fortune 100 company, external candidates hired into this role will receive a $2,500 sign-on bonus:

• $1,250 paid after 3 months of employment
• $1,250 paid after 9 months of employment

This is a remote work-from-home position with regular day travel to policyholder locations (typically 3–4 days per week). A company vehicle is provided for business and personal use, with fuel and maintenance fully covered.

Claims inspections will include both onsite and virtual assessments. Based on claim volume, this role may also support additional territories in a desk adjuster capacity.

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory. 

Qualifications:

• 3–5 years of experience in field-based property claims handling or adjusting within the insurance industry

• Proficiency in Xactimate, including the ability to write detailed estimates independently

• Demonstrated experience managing claims from initial assignment through resolution

• Background in residential construction (e.g., roofing, remodeling, water mitigation)

• Strong customer service skills with a focus on delivering a positive member experience

• Excellent written and verbal communication skills

Additional Requirements:
Participation in Catastrophe (CAT) duty is a required component of this role. Candidates must be available to respond to large-scale events as needed.

Benefits Overview:
Nationwide offers a comprehensive benefits package, including:

• Medical, Dental, and Vision coverage

• 401(k) with company match

• Company-paid Pension Plan

• Paid Time Off

• And more

(Internal Use Only) Compensation Grade: E3

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.

• Initiates and conducts follow-ups through proficient use of claims