Customer Advocacy Generalist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Step into a dynamic team of 10–12 professionals with international roots and a shared drive for excellence. We’re a  multicultural  group  that  values  diverse  perspectives  and  thrives  on  individual  ownership.  While  most  of  our
work  is  independently  driven,  we  stay  laser-focused  on  achieving  collective  goals  -  because  success  here  is
always a team effort.

Analytical  thinking  is  at  the  heart  of  what  we  do.  Whether  you're  solving  complex  problems  or  optimizing processes, your ability to interpret data and make smart decisions will be key to your impact.
We work hybrid - splitting time between home and our office in Vilnius - so you'll enjoy flexibility while staying closely connected to a local team that’s curious, driven, and always pushing forward.

Our  team  believes  in  more  than  just  innovation  -  we  believe  in  compassion.  That’s  why  we’re  proud  to  have launched Diabetic Compass, an initiative and a community dedicated to raising awareness about people living with Type 1 Diabetes. Through education, advocacy, and community support, Diabetic Compass helps shine a light on the daily challenges and triumphs of those navigating life with T1D.

Where you come in:

• Review and evaluate all required customer complaint related documentation in an accurate, professional and timely manner.
• Document and maintain records of all complaint investigations in accordance with domestic and worldwide international regulations (e.g. 820, MDD, ISO, Canada, and other countries).
• Assist with Medical Device Reporting and review investigation results of returned products.
• Write Manufacturer Incident Reports (MIR) and submit to the necessary authorities.
• Take initiative to identify and solve problems by participating in continuous improvement activities, processing standards and documentation enhancement, training and processing efficiency initiatives.
• Support internal, external, and third-party audits.
• Perform routine complaint system data entry, documentation, and administrative tasks.
• Assume and perform other duties as assigned.

What makes you successful:

• You are proficient in English.
• You possess strong verbal, listening, and written communication skills.
• You demonstrate analytical thinking skills, with the ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• You are focused on consistently delivering high-quality results.
• You have the ability to work independently while also excelling in a collaborative team environment.
• Previous experience in the medical or post-market surveillance field is highly advantageous.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Privat