Senior Revenue Operations Manager

Job Title: Senior Revenue Operations Manager

Department: Revenue Operations

The Revenue Operations (RevOps) team at Signifyd is the operational backbone of how we run our business. We own strategy, process, systems, analytics, and enablement across the teams that drive how Signifyd wins and retains merchants: Marketing, Sales, Customer Success, and Partnerships, among others. We partner with leaders across all of these functions to build the infrastructure that makes Signifyd's revenue teams faster, more informed, and consistently better at winning and keeping merchants.

The Role

We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations. This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations. You won't just respond to requests; you'll identify what the business needs, bring a recommendation, design a solution that works for the teams involved, build it, and lead the change.

This role is embedded in the business, not supporting it from a distance. You'll work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations. If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.

Business Outcomes

This role has a direct line to Signifyd’s most important post-sales metrics:

• Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn
• Decreased time to go live and fewer implementation cancellations through optimized SD&D scoping and onboarding risk signal detection
• Year 1 Revenue pacing at or above budget, driven by accurate implementation milestone tracking and early identification of at-risk accounts
• Improved visibility into churn risk, expansion opportunity, and post-sales performance for CS and SD&D leadership
• Bookings accuracy consistently at or above 85%
• Reduced operational overhead through automation of manual, recurring tasks and consolidation of cross-functional signal delivery

Responsibilities:

• CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene
• SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows
• Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems
• Salesforce Administration: Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices
• Automation: Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes
• Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion
• Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout

Requirements:

• A proactive, self-directed operating style: you find operational gaps and drive improvements before they’re assigned to you, and you can articulate how each improvement con