Sr. Business Analyst

Job Type Full-time Description

About Us:

eSimplicity is modern digital services company that work across government, partnering with our clients to improve the lives and ensure the security of all Americans—from soldiers and veteran to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers and strategist cut through complexity to create intuitive products and services that equip Federal agencies with solutions to courageously transform today for a better tomorrow for all Americans. 

Responsibilities: 

A successful Business Analyst will build a strong working knowledge of business and technical requirements that support our products and data. They will also have strong organizational, critical thinking, and communication skills.  

You should be analytical and an excellent communicator. If you also have a healthcare data acumen and problem-solving aptitude, we’d like to meet you. You will work first on projects that support the Centers for Medicare and Medicaid Services (CMS) as we develop a next-generation system that directly impacts healthcare quality. 

Ultimately, you will:  

·  Administer and configure Atlassian tools (Jira, Confluence, Jira Service Management) to meet organizational requirements.

·  Keep Jira environment updated with the latest features and plugins.

·  Create and manage user accounts, groups, and permissions, ensuring proper access control and security compliance.

·  Design, develop, document, and maintain workflows, templates, custom fields, screens, and other configurations within Atlassian tools 

·  Collaborate with stakeholders and cross-functional teams including IT, finance, operations, and senior management to align business needs with technology solutions.

·  Monitor system performance, troubleshoot issues, and optimize Atlassian applications for reliability and efficiency.

·  Identify operational, financial, and technological risks and opportunities for improvement. 

·  Provide end-user support and training, including creating documentation and conducting training sessions.

·  Integrate Atlassian tools with other systems.

·  Stay current with Atlassian product updates, features, and best practices, recommending improvements and upgrades.

·  Work with vendors and support teams to resolve technical issues and manage system upgrades and migrations.

·  Collaborate with teams to identify and understand their needs and translate them into Jira workflows.

·  Develop and present reports, dashboards, and insights to stakeholders and senior leadership.

·  Analyze and document business processes end-to-end to identify risks and opportunities for efficiency improvements.

·  Work with stakeholders, Product Owners, and agile team members to develop and prioritize concise and testable epics, features, and user stories based on user needs, program strategy/roadmap, policy/program requirements, and hypothesized value as part of the development of healthy product or team backlog. Ensure backlog items are well-defined and ready for development and lead backlog refinement sessions.

·  Engage closely with the Agile team, ensuring clear communication and successful execution of product requirements and acceptance criteria. Educate the team on requirements and business background to help ensure delivery of key outcomes. Support the testing and validation of user stories against acceptance criteria.

·  Build programmatic and technical subject matter expertise through research and fact-finding to produce concise, accurate requirements and systems documentation. Maintain technical documentation, ensuring it is up to date with systems iteration and evolution.

·  Establish an understanding of user needs, behaviors, and pain points, in addition to an understanding of overarching goals of the program, to build and guide product strategy and product requirements. Complete gap analyses to ensure requirements comprehensively solve business problems.

·  Build a trusting, open, and communicative relationship with clients and stakeholders to effectively communicate and clarify requirements between stakeholders, including clients, development teams, and leadership.

·  Communicate effectively across cross-functional teams and align everyone towards shared goals and effectively define, refine, and execute product requirements. Recognize opportunities to improve collaboration and introduce new collaboration approaches / processes. 

Requirements

Required Qualifications: 

·  All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the