Account Services Specialist - Remote - Colorado

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service.  As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment. 

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service.  Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.  

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Insert State

Hours of Operation: Monday – Thursday 7:55am-9pm CST / Friday 7:55AM – 8:00PM CST / Saturday: 7:55AM – 6:00PM CST / Sunday 12:00PM – 6:00PM CST

Shifts:

• Full-time positions
• Start times will vary upon business need
• Expect to work at least one weekend day per week
• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays 

Orientation: 1 week (Tuesday – Friday)

Training: Must successfully complete a training program (Monday – Friday)

Pay:

• Eligible to earn incentive
• Work from home subsidy $50/month

A day in the life…  

• Service past due accounts via inbound and outbound calls
• Adhere to and follow all relevant state and federal collection guidelines
• Negotiate payment solutions that bring in revenue
• Use a consultive approach to encourage future card usage 
• Assist our card services customer service inbound call center as needed
• Utilize tools and knowledge base to solve problems quickly

You own this if you have... 

• 6+ months collection-related experience and/or First party collections experience (preferred)
• 6+ months in customer service (required)
• The ability to be licensed by the state of Minnesota as a debt collector (required)
• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience  
• A quiet, distraction-free, secure workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment 
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors 
• The ability to independently apply strong analytical, problem-solving and decision making-skills
• The ability to work with integrity and respect confidentiality 
• Clear and professional communication skills with customers and co-workers, both verbally and written

• The ability to work a flexible schedule

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.