Outlet Server - Food Hall

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the supervision of the Assistant Manager, Restaurant an Outlet Server provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring all guests are consistently wowed. An Outlet Server will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality, He/she must present a professional appearance that guests and team members will find appealing and approachable.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations. Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor,
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting,
• Check for quality after each course. Refill all drinks when needed, Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest's tables during and after each course,
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward's station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, a I venue areas and waitress stations, including backup glasses, silverware. and dishes.
• Adhering to sanitation standards as outlined by Indiana State Law and Hard Rock Casino Northern Indiana.
• Maximizing profit and guest satisfaction through effective costs controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.
   

EDUCATION ANDIOR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication ski Is and maintain friendly personable attitude at all times.
• Two years' guest service experience in a family or formal dining environment. Casino Food & Beverage experience preferred.
   

ADDITIONAL REQUIREMENTS: (Licenses. Certifications. Testing, etc.):

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working, Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift,
   

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by team members