Business Operations Analyst

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

The Small/Medium Business & Financial Services (SMB-FS) Engineering team is looking for a talented, self-driven, technical business operations professional. The Business Operations Analyst will report to the Chief of Staff andle will be focused on teams within SMB-FS and willto build a culture of data-driven decision-making to the teams.

Meet our team

Our team is a small team focused on serving the needs of the SMB-FS Engineering leadership to make sure the operations run smoothly. We thrive in chaos and work well under pressure. We partner with many facets of the business and collaborate with other business operations teams to tackle projects at scale. We are energetic, wear many hats, and are comfortable with frequent context switching.

Job Description:

Your day to day 

In your day-to-day role you will: 

• Prepare & analyze data such as Census, OKRs, KPIs, Roadmaps and other reporting requirements.  Work with engineering teams to ensure data hygiene is maintained reporting is up to date and accurate. 
• Assist with workforce planning and capacity planning of both full time employees and contract workers. 
• Support BizOps team with the creation, maintenance and execution of training, communications, and best practices for the org.   
• Develop messaging, ranging from internal communications to presentations.
• Support Employee Engagement efforts in partnership with HR.
• Lead or contribute to special projects as needed. 

What do you need to bring

• 3-5+ years of experience in planning, business operations or technical project management
• Strong MS Excel & PowerPoint skills
• High delivery focus with an emphasis on task ownership and completion
• Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels
• Ability to work independently and within a team environment 
• Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty
• Ability to work well in a cross-functional, matrixed management environment
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
• Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
• Ability to influence and achieve alignment across a ra