Delivery Specialist - Virtual

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to work in a goal-oriented team?

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

About the Role

The Delivery Specialist is responsible for the day to day processing, monitoring, and support of electronic file exchanges. This role ensures that inbound and outbound files are delivered accurately, securely, and on schedule, while investigating and resolving file transmission issues as they arise. Works closely with internal teams and external partners to maintain reliable data exchange operations and meet service-level expectations.

Responsibilities

• Providing technical expertise with internal and external users regarding data files/interfaces.
• Providing ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction.
• Investigating data and system troubleshooting maintaining accurate documentation on internal issues.
• Understanding data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications
• Coordinating follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces.
• Developing Standard Operating Procedures (SOPs) for new processes to assist the Operational team in handling special requests and improving customer service.
• Coordinating annual enrollment activities between internal and external clients. Including but not limited to meetings, calendar of activities, interfaces and audit
• Enhancing of existing system requirements based on new/changing business requirements.

Requirements

• Have Bachelor in business administration / computer science or related field
• Possess Knowledge in SQL language and high attention to detail and accuracy.
• Able to perform audits to high volume of data. Able to learn and apply new skills.
• Possess Verbal and written communication skills (English and Spanish)
• Able to work independently with minimal supervision.
• Possess MS Excel and Word skills. Able to navigate Alight’s proprietary systems and web based tools.
• Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
• Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global s