Sales and Customer Service Representative

Passionate about home improvement and helping people? We have the perfect role!

As a Sales and Customer Service Representative, you'll be the face of HI Retail, working closely with customers to understand their needs and deliver personalized solutions. Get to work alongside a team that values relationships and customer satisfaction above all else. Bring your people skills and we’ll bring the tools to help you thrive!

Retail Reinvented. Results Delivered.

We’re a results-driven sales firm focused exclusively on the Home Improvement industry. Eclipse California works behind the scenes and on the front lines to elevate retail performance through smart strategies and customer-centric campaigns. From product launches to seasonal promotions, we bring energy, expertise, and excellence to every project.

Sales and Customer Service Representative Qualities and Skills

• Proven experience in a sales or customer service role, preferably in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to connect with a diverse range of customers.
• Strong problem-solving abilities, particularly in identifying and addressing customer needs related to pest control.
• A genuine passion for helping people and ensuring their peace of mind.
• Ability to work independently and as part of a collaborative team.
• Results-oriented with a track record of achieving sales targets.
• Proficiency in using CRM software and other relevant sales tools.
• High school diploma or equivalent; some college education is a plus.
• Prior experience in the pest control industry - particularly as a Sales / Customer Service Agent - is advantageous but not required.

Sales and Customer Service Representative Responsibilities:

• Serve as the primary point of contact for all customer inquiries, providing expert advice and solutions.
• Schedule pest control services efficiently and accurately, ensuring optimal routing and customer convenience.
• Educate customers on pest control options, preventive measures, and long-term solutions.
• Successfully close sales by clearly communicating the value of our services and addressing customer concerns.
• Cultivate strong customer relationships to foster loyalty and transform one-time customers into lifelong advocates.
• Maintain a high level of customer satisfaction through professional, courteous, and effective communication.
• Collaborate with the Sales and Customer Service Representative team to ensure seamless service delivery and exceptional customer experience.
• Actively participate in ongoing training and development to stay updated on pest control techniques and product knowledge.
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive outcomes.