Medical Devices Engineering Technician

The Opportunity:

In this role, you will report to the Service Manager and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

What we’re looking for:  

• Associates degree in Biomedical technology or electronics

• Minimum of three (3) years technical services, engineering, quality experience required

• Preferable: CBET certification; A+ certification

• Project management experience is highly preferred

• Experience & certification in the following product area is highly desired:

• Infusion systems (ambulatory, syringe & volumetric infusion pumps)

Qualifications:

• Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations and any customer concerns

• Work with, direct and document the activities of subcontractors / outside services whilst working on-site in Lakeland FL

• Maintain expertise through ongoing training and education. Also, must be willing to travel for training opportunities domestically and internationally

• Responsible for ensuring all service documentation is completed, timely and accurately by maintaining the accuracy and integrity of the company ERP system to include the following: inventory, service history, documented results and relevant transactions

• Responds to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA

• Assists with special projects as assigned

• Will assist in training of new IHE trainees and apprentices

Account Management

• Build and maintain internal and external customer relationships

• Adheres to Mission, Vision, and Values of our organization

• Provide a positive representation of Avantor Services by integrating core values into job performance

Technical Support

• Research technical documents, reviews product specification and utilizes resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers

• Triages and resolves internal / external customers’ technical issues related to quality, applications, products, and delivery systems

• Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance

• Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes

• Performs other duties as assigned with or without accommodation

• Responds to customers’ complex technical inquiries (via telephone, email, and live chat) pertaining to the company’s product lines

• Responsible for cleaning and disinfecting routine, cleans, sanitizes and maintains records associated with each serialized equipment record to abide by all regulations

• Assists with IHE inventory receipts and inventory counts

How you will thrive and create an impact:

We offer a full range of clinical trial services that cover every step, from discovery to delivery. Our portfolio of custom kitting, equipment and ancillary solutions, and biorepository and archiving services stands at the ready - to serve any trial, of any size, anywhere in the world. In this role you will: 

• Demonstrated competency in the use of all applicable test equipment and tools required to perform the following duties for these equipment types (but not limited to): infusion systems (ambulatory, syringe and volumetric infusion pumps), patient monitoring equipment, diagnostic EKG's, ambulatory EKG's, holter and stress systems, ophthalmic equipment, centrifuges, refrigeration equipment, point of care (POC) devices and hematology analyzers.

• Knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design

• Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers’ needs in mind

• Results-oriented, energetic, self-motivated, and a dedicated team player

• Proven problem solving