Application Engineer (NAM)

About Sapio Sciences
Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostic services for our clients and partners. The Sapio team comprises expert and highly collaborative scientists, software developers, and professionals passionate about delivering a best-in-class lab informatics platform and industry-specific solutions.Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform, along with a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/bioinformatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Working at Sapio
At Sapio, we’re not just building lab informatics solutions. We’re creating tools designed for scientists who are motivated to make the world a better place.We understand that lab informatics encompasses more than just managing data or connecting workflows. It’s about making life easier for scientists and accelerating scientific progress for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.We’re a team of scientists, developers, and innovators who question convention and stay focused on what matters most: advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with robust solutions that are simple to use, effortless to evolve and downright easy to love.As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters, and your work makes a difference.
We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.
About the role:
As an experienced application engineer, you will be confident in working in the Life Sciences sector to deliver our solutions to the delight of customers successfully. To develop a deep knowledge of LIMS, ELN, and SDMS products and their applications within the Laboratory setting is essential for success, to become an expert in the configuration and deployment of Sapio Sciences products.
Working location:
This is a hybrid role; our application engineers work from our York, PA office 2-3 times per week, alongside the rest of the NAM technical team.

What you'll be doing:

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.
• Configure the Sapio products to meet time, budget, quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customer's questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.

What we are looking for:

• Strong programming skills with detailed knowledge of Java.
• A Degree or equivalent in Computer Science.
• Strong analytical, problem-solving, and fact-finding skills.
• Proven organisational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Self-starter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with.
• Great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent.
• Maintain the highest standards of integrity and respect for co-workers, customers and prospects.

It's a bonus if you have the following:

• Experience programming in Python.
• Experience working with JIRA
• Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• Experience with configuring either LIMS or ELN or similar software.
• Knowledge of one or mo