Business Program Manager - CTJ - Poly

The Business Program Manager will be supporting Federal operations government high security clearance programs within transaction execution and enablement, process improvement/enhancements highly manual in nature, drive optimization and influence business program compliance requirements.

This will be hybrid role across a highly matrixed, multinational organization supporting multiple functional areas across Microsoft Federal Operations focused on the follow:

1) Support Federal Operations Government High Security clearance programs.  

2) Transactional Enablement driving the operational run business.

3) Deal and Task Order Management focused on Contracting and Billing supporting Field stakeholders and Project Management Office. 

4) End to End Process design and continuous improvement. The candidate will be supporting the business to influence program, policy, and process enhancements to drive optimization across Operations. Candidate will be accountable for the ongoing tracking of business benefits. Also exhibit outstanding organizational, planning, communication, judgement, and negotiation skills, using data and analytics to drive performance insights and improvements and has a strong customer and compliance focus.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining our Microsoft Federal Operations team will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. 

Responsibilities

Transact Enablement: 

• Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.
• Lead change management of multiple projects and programs related to service delivery, transaction readiness, business and process improvements, new program launches and tools.
• Support critical pre- & post-sales issues and escalations to resolution across stakeholders.
• Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities (i.e., Government High Security, Contracting and Billing)
• Provide data, analytics, and insights from our transaction engine into future process, policy, and capability improvements.

Process Design and Improvement:

• Curate in-depth understanding of end-to-end Process Area, its performance, pain points and issues.
• Engagement, alignment, optimization & governance of x- Microsoft teams engaged in process.
• Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with KPIs and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and ROI).
• Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.
• Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.
• Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models. 
• Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification. 

Operations Deal and Task Order Management:

• Execute contract to cash functions for US government customers and partners, including a mix of manual data entry for custom processes, alongside monitoring deal automation flow and Government high security transactions.  
• Develop deep Field, Partner and Direct Government contracting sale