Transportation Coordinator - NY Exports

Pay Range:

(Specific to NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

$23.00 - $30.02 Hourly

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services USA, Inc. is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Transportation Coordinator – NY Exports based out of our JFK Airport facility in Springfield Gardens, NY.

Hourly Rate: $23-$27

Job Summary:
The Transportation Coordinator is responsible for providing hands on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers.  This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles.

Key Responsibilities:

• Receive incoming calls, e-mails and faxes from customers, Brink’s U.S. branches, Brink’s affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
• Coordinate day to day activities of the Export team. Interface and coordinate smooth operation of the Export Department with customers, airlines, and field locations.
• Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates. 
• Partner with operations staff to determining accurate operational service capabilities.
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
• Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes.
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office.
• Respond to inquiries regarding the status of items in transit through our system.
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mail, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.

Minimum Qualifications:

• Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing. Data entry and ensuring an outstanding customer service e