Sr. Professional Services Consultant, Prisma Access (TS Clearance)

Company Description

*Top Secret Clearance is required (TS/SCI preferred) for this role.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better. 

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies. 

Your Impact

• Build and implement new architectures leveraging our security products and services 
• Migrate customers from legacy hardware onto Palo Alto Networks products
• Create custom security policies and application signatures for unique client environments
• Implement network segment controls in accordance with NIST and RMF frameworks
• Troubleshoot integration issues, perform debug analysis, and mitigate threat events
• Maintain the implemented solutions and provide mentorship on code upgrades, changes to the platform, and new technology developments
• Validate and implement proof of concepts in lab environments
• Provide the customer with support on technical implementation and strategy, communicated from engineering to C-suite executives
• Work dedicatedly with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise

Qualifications

Your Experience

• Top Secret Clearance is required (TS/SCI preferred) for this role.
• Experience with troubleshooting network connectivity issues and maintaining operational environments
• Experience with classified transport networks and cloud providers, including AWS, GCP, or Azure
• Experience designing and implementing LANs and VLANs
• Experience with IDS/IPS solutions and technologies
• Strong understanding of VM/Public Cloud 
• Experience leading security solutions in large environments
• Understanding of various security threats, internet protocols, and applications
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
• Strong TCP/IP networking skills
• Can effectively multitask
• Excellent written and verbal communication skills, with confirmed ability to communicate with senior leaders and technical peers
• Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals 
• Travel required (up to 25%) 

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify techn