Bilingual Customer Service & Sales Support Lead

Replies within 24 hours Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Del Sol Furniture & Mattress  is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales floor—you might be a great fit.

This is not a call center job. You’ll be on the floor at our furniture store, directly supporting customers and helping our sales team deliver an amazing buying experience.

 What You'll Do:

• Support the sales team by helping customers with order questions, service issues, and financing support
  
  
• Solve problems quickly and with empathy—turning complaints into opportunities
  
  
• Follow up with customers to ensure satisfaction and build lasting relationships
  
  
• Train and guide other store team members on service best practices
  
  
• Handle escalated customer concerns with professionalism and urgency
  
  
• Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly
  
  
• Help improve in-store service systems and processes
  
  

What We're Looking For:

• Fluent in Spanish and English
  
  
• 2+ years of customer service experience (retail or furniture preferred)
  
  
• Positive, team-first mindset and strong people skills
  
  
• Comfortable learning point-of-sale, CRM, and order tracking systems
  
  
• Organized, dependable, and good under pressure
  
  
• Leadership experience is a plus, but not required—we’ll train the right person
  
  

Why Join Us:

• Real opportunities to grow into sales or store leadership
  
  
• On-the-job training and mentoring
  
  
• Supportive, family-owned business culture
  
  
• Make a visible difference for your team and your customers
  
  

 
This is an in office position in Central Phoenix. 

• Full Time or Part Time
• $17-$23 an hour with opportunity for bonuses and spiffs
• We’re open Monday–Saturday from 10am to 8pm and Sunday from 11am to 5pm.
  This is a full-time, in-store position with flexible shifts, including weekend availability. We’ll work with you to create a schedule that fits your life while supporting our team and customers. 
• On the job training

Benefits/Perks:

• Health Insurance, Dental / Vision
• Life Insurance
• Paid Vacation and Holidays
• Paid Personal / Sick Days
• Paid Training
• Generous Employee Discounts

  Compensation: $17.00 - $23.00 per hour


At Del Sol Furniture, we’re proud to be a local, family-owned furniture business serving the Phoenix area since 1997. 
We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix!
You'll be working with a merry group of people with friendly leadership and fun personalities. If you’re interested in job growth, we have it! 
Independent Retail offers a myriad of opportunities for people of all backgrounds.

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If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail i