Customer Service Representative

We are looking for a proactive Customer Service Representative to take responsibility over the North-Eastern European countries (Poland, Slovakia, and Czech Republic). This position is based in our Sales office in Katowice (PL).

In this Role, Your Responsibilities Will Be:

• You are the point of contact for external customers and internal departments, delivering exceptionally fast and reliable communication and order follow-up.
• You will answer all incoming calls, place orders in the ERP system (SAP), prepare quotations, plan shipments, and handle complaints flawlessly.
• You will advise our customers on the product range and open orders via telephone and e-mail.
• Provide administrative support to our ambitious sales force in North-Eastern Europe.
• Offer first-line technical support.
• Undertake any other responsibilities or tasks that are within your skills and abilities, such as back-up for the RIDGID Customer Service in North East Europe.

Who You Are:

A caring and responsible individual with a proactive approach. A standout colleague who thrives in a team and excels at managing multiple tasks, always putting the customer first.

For This Role, You Will Need:

• Proven experience in a commercial, customer-focused, and international Customer Service team.
• Accurate, strong organizing skills and good computer skills.
• Native Polish speaker with excellent communication skills in English.

Preferred Qualifications that Set You Apart:

• A technical interest would be an advantage but is not required.
• Knowledge of any ERP and/or CRM system.
• Conversational knowledge of German (spoken and written) is preferred, and knowledge of any other languages is an advantage.

If this sounds like you, please apply! We can't wait to speak with you!

Our Offer and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.