PUBLIC SERVICE ADMINISTRATOR - NORTH REGIONAL TELECOMMUNICATIONS MANAGER

​Agency: Illinois State Police
Position Title: Public Service Administrator, Telecommunication Services Bureau, Divison of Statewide 9-1-1

Working Title: North Regional Telecommunications Manager
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: None 
Bilingual Option: None 
Closing Date/Time: 05/06/2025
Salary: Anticipated starting salary $7,966 monthly; Full Range $7,966-$14,244 monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Plan/BU: None

 

 

 

• THIS IS A NON-UNION POSITION (MERIT COMP)
• A RESUME IS REQUIRED FOR THIS JOB POSTING
• Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application.
• You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

 

• ​​Please upload a copy of your official/unofficial transcripts for all degrees earned, and a copy of any applicable professional licenses you possess to the
• MY DOCUMENTS section of your application.  Note: The Illinois State Police must verify and have proof of higher education and coursework (if applicable) for any degree earned before any offer can be extended.
• Answer all questions thoroughly- DO NOT STATE SEE RESUME.

Posting Identification Number  44931 

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

 

Position Overview

The Illinois State Police is seeking an organized, results-oriented professional to serve under general direction of the Bureau Chief as the Manager for the Telecommunication Services Bureau’s Northern Region for the Division of Statewide 9-1-1. THIS IS A MERIT COMP POSITION. This position organizes, plans, executes, and evaluates the overall operations of assigned communications centers. The ideal candidate for this position will have excellent organizational skills, strong leadership skills, and managerial experience. This position provides a great opportunity for someone who has a strong knowledge of consolidated communications centers utilizing law enforcement computer systems; and who has experience in drafting and implementing policy, procedures, rules and regulations related to a communication or dispatch centers. Additionally, experience in supervising Department staff in employment issues and concerns including but not limited to: establishing goals and objectives, scheduling, grievances and discipline. 

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• The North Regional Telecommunications Manager coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of consolidated communications centers in the North Region.
• Organizes and plans assigned region programs; sets and evaluates bureau goals and objectives for personnel in the North Region, ensures proper planning, implementation, and evaluation of all staff functions.
• Serves as full-line supervisor.
• Through subordinate supervisors, directs the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers; initiates action necessary to ensure compliance with federal, state, and departmental rules and regulations.
• Contributes in coordinating and managing the preparation of the Telecommunication Services Bureau’s budget.
• Participates on committees and boards; consults with division heads, other state, local, and some federal agency admin