What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

Your Impact at Evonik

Customer service plays a key role in Evonik’s supply chain operations, ensuring seamless communication between customers, logistics teams, and internal stakeholders. As a Customer Service Representative, you will support end-to-end order fulfillment, manage customer requests, and proactively resolve issues that impact supply chain efficiency. Your ability to collaborate across functions will contribute to smooth operations, customer satisfaction, and overall business success.

RESPONSIBILITIES

• Act as the primary point of contact for customers, handling inquiries via phone, email, and web tools.

• Manage the full order-to-cash process, including order entry, credits, returns, and complaints within SAP.

• Coordinate with supply chain and logistics teams to ensure accurate order fulfillment and on-time delivery.

• Oversee export documentation and facilitate import orders in compliance with regulations.

• Support customers with E-Commerce tools and maintain accurate customer master data.

• Work cross-functionally with sales, supply chain, marketing, and logistics carriers to optimize service levels.

• Assist with onboarding and training new team members, contributing to a culture of continuous improvement.

REQUIREMENTS

• High school diploma required; additional education is a plus.

• 2–3 years of experience in a B2B customer service, order management, or supply chain role.

• Proficiency in SAP for processing orders, returns, and credits (VA01, VA03, etc.).

• Strong communication skills and the ability to collaborate across teams.

• Ability to multi-task and work in a fast-paced environment.

• Familiarity with export and logistics processes is a plus.

• Proficiency in common office software (Microsoft Excel, PowerPoint, Word) and customer service tools.

Your Career Path and Local Living

This role offers a strong foundation for professional growth within customer service and supply chain functions. Evonik fosters a collaborative and knowledge-driven culture, where employees are encouraged to expand their skills and explore career development opportunities.

Located in Allentown, PA, this site is a key hub for Evonik’s North American operations. The work environment is team-oriented, with a strong emphasis on efficiency and continuous improvement. Allentown and the surrounding Lehigh Valley offer a balance of professional opportunity and quality of life, with access to metropolitan areas, cultural events, and outdoor activities.

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach.  Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at