Associate Director, Watches & Fine Jewelry, Saks Beverly Hills

Associate Director, Watches & Fine Jewelry

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL

About The Role:

The Associate Director, Watches and Fine Jewelry (WFJ) is a brand ambassador and business leader focused on delivering extraordinary experiences for the internal team, out of home base associates and clients. They will be responsible for driving the business of the WFJ product category within the Multibrand Boutique Business (MBB), coaching and managing a team of salespeople, and equipping the Boutique Director with critical business knowledge. The Associate Director will develop, strategize, and evolve client outreach programs that support the brand vision and category sales objectives, exceeding quarterly and annual turnover goals.

What Impact You Can Create at CHANEL:

• Through spending time on the selling floor, coach and inspire team to deliver an elevated client experience for all clients at all times
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, WFJ product details and service delivery
• Drive all aspects of watches, fine jewelry and high-end product categories, including analysis, reporting, assortment planning, and partnership with Home Office Sales and Commercial teams
• Develop strong partnerships with the 5th Ave Club and other out of home base (OOHB) communities, acting as Chanel WFJ liaison to foster welcoming and inclusive selling environment
• Run WFJ product category and lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned
• Operational oversight to direct Operations team on complex WFJ product process (ie. Shipping / Receiving / Internal Transfers / BPMS / Packaging, GIA Certificates)
• Ensure WFJ Department is merchandised strictly adhering to WFJ Fashion Visual Merchandising (VM) guidelines at all times.
• Represent Chanel in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
• Maximize short, medium and long-term client retention with keen analytic mindset
• Identify and target high potential clients and create special experiences to increase High End business retention
• Create and maintain an organized department to facilitate access for employees leveraging existing best practices, fostering confidence in others while accessing and selling WFJ.
• Partner with local CHANEL Boutiques to create a shared culture of WFJ best practices

You Are Energized By:

• The history and heritage of The House of CHANEL
• Team-focused environments, building collaborative partnerships and relationships  
• Operating with a service-centric mindset, including spending time on the sales floor to foster a meaningful client experience centered around inclusion and connection 
• Being comfortable in the middle of complexity and ambiguity
• Organizing and balancing multiple projects in a dynamic, fast paced environment with shifting priorities
• Creativity, curiosity and innovation by testing, continuously learning, and taking new risks 
• Proactively identifying opportunities to build client relationships to support business

Position Logistics:

• Minimum 5 years of related experience; previous WFJ leadership experience preferred
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clien