Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8a to 4:30p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

21000 - 6538 Community Outreach Grants

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides culturally-sensitive health education, information, referrals and/or outreach to patients and their families and advocates for individual and community needs to improve health outcomes. Facilitates access to resources and/or provides direct services, such as informal counseling, social support, care coordination and health assessments.

I. Major Responsibilities:

1. Acts as a liaison between the patients/families, clinical practice and community agencies and referral services.  Remains a partner and source of contact for a family system until it connects with the appropriate services or until the family declines follow-up.  
2. Under general supervision, provides education, resources and/or referrals to patients and families.
3. Advocates for patients and families in the clinic and community.  Works in partnership with other service providers in the central Massachusetts community. Establishes and maintains effective working relationships with others including but not limited to staff, administrators, partnering agencies, elected officials, government agencies, businesses, customers, and the public. 
4. Meets regularly with the care team to review cases, identify next steps and priorities, and plan feedback to providers and community partners.
5. Provides referrals and connects patients/families to community resources to help them overcome social problems and barriers. 

II. Position Qualifications:

License/Certification/Education:

Required:
1.    High school diploma or equivalent.
2.    Reliable transportation with a valid MA Driver’s license.
Preferred:
1.    CHW certification or coursework.

Experience/Skills:

Required:
1.    Experience working with diverse populations.  
2.    Familiarity with local community. 
3.    Excellent oral and written communication skills.  
4.    Ability to work independently, and to function as part of a larger team.
5.    Understanding of how language, culture and socioeconomic circumstances affect health.
6.    Desire to work with diverse, multi-cultural and multi-lingual populations.
7.    Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers.
8.    Proficiency with data entry and data tracking.
9.    Familiarity or experience with health promotion, health education, and/or healthcare terminology

Preferred:
1.    Fluency in one of the languages most spoken by UMMH patients (Spanish, Portuguese, Haitian Creole, Albanian, Arabic, and Vietnamese)
2.    One year of experience in a clinical office or community outreach setting.

  
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

ADDENDUM FOR COMMUNITY HEALTH WORKER, COMMUNITY BENEFITS

Position Summary:
Conducts culturally-sensitive home assessments for identified at-risk patients and their families to improve overall health outcomes in the community. This includes but is not limited to assessments of pediatric asthma patients and patients at risk of falling, assessments of altered nutrition and unsafe newborn care practices, and increasing the resiliency of families with children who are