Sr. Operations Manager

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

 

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Sr. Domestic Operations Manager oversees operations within a designated region. This position will work closely with the Regional Director of Operations to develop and execute strategies that drive growth, profitability, and operational excellence. This role demands strong leadership, strategic thinking, and a focus on continuous improvement across domestic operations, ensuring customer satisfaction, compliance, and budget performance.

Responsibilities

• Strategic Leadership & Operational Management:• Collaborate with the Regional Director of Operations to set regional and local goals aligned with the overall business plan.• Develop and execute policies, procedures, and programs to meet organizational needs and ensure compliance with company policies, regulatory laws, and guidelines.• Act in a support function for the fiscal performance of operations, focusing on profitability and growth goals.• Support review of regional P&L performance and establish short-term focus area to address shortfalls.• Drive continuous improvement initiatives within key service areas to ensure operational excellence and service profit growth.
• Business Development & Cross-Functional Collaboration:• Support business development, sales, marketing, and new account development to drive revenue generation for domestic services.• Collaborate with cross-functional teams (sales, marketing, customer service, IT, etc.) to streamline operations and ensure efficient service delivery.• Assist with onboarding new accounts and developing standard operating procedures (SOPs).• Build and maintain strong relationships with customers and partners to ensure high levels of service and satisfaction.
• Resource Planning & Team Leadership:• Plan and allocate resources effectively (staffing, training, equipment, systems) to ensure contractual compliance and delivery of high-quality services.• Provide leadership and support to station teams, addressing issues related to operations, communication, revenue enhancement, and process execution.• Support in the development of operations staff, ensuring proper training and performance management.
• Operational Excellence & Performance Monitoring:• Manage and optimize operational systems and provide recommendations for process improvements.• Support development and deployment of reporting and monitoring tools to ensure proper financial and transactional management of operational transactions.• Ensure that performance metrics and KPIs are achieved within the regional operations.
• Financial Management & Reporting:• Prepare ad-hoc reports on internal KPIs, agent performance, and the status of operational excellence.• Provide ad-hoc updates on operational performance and ensure proper tools and metrics are in place to meet growth, service, and profitability goals.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $74,600 to $107,400 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education• High School Diploma (Required) • Bachelor's Degree (Preferred) Experience• 7+ years logistics/operations management (Required)  

• 3+ years in a senior leadership role. (Required)

• Experience working with Independent Contractors (Preferred) 

Knowledge, Skills, and Abilities• Knowledge of freight forwarding operations and industry best practices. High• Proven experience managing P&L and performance management High• Expertise in operational systems, particularly Cargowise, and process improvement methodologie