Senior Cloud Database & Datastore Site Reliability Engineer (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

  

WHAT WE ARE LOOKING FOR

We are seeking a driven and experienced Senior Cloud Database & Datastore Site Reliability Engineer (SRE) to join our team and play a crucial role in ensuring the reliability, scalability, and performance of our critical cloud databases and datastores. This is a remote position, working alongside our cloud and site reliability engineers across NA, EMEA, and APJ. You will be responsible for designing, implementing, and maintaining highly available and secure database infrastructure on AWS using tools like Terraform and Cloudformation. You will also be involved in developing automation solutions to streamline infrastructure provisioning and configuration management, ensuring efficient and reliable operations.

Technology Stack:

• IAC: Terraform, ArgoCD, Jenkins,

• AWS Services: EC2, S3, EKS, EMR (and glue), Lambdas, MSK/Kafka, Kinesis

• DB: Dynamo, Redshift, Postgres, Mongo, Redis, MySQL

• Languages: Python, Java, JS

YOUR DAY TO DAY

• Participate in rotating 2nd level on-call approximately 20% of working time. 

• Participate in initiatives & projects to continually improve the infrastructure approximately 80% of the time.

• Improve on alerting signal to noise by focusing on services and business metrics over individual hosts.

• Proactively research potential problems before they arise.

• Work closely with managers and team on opportunities for monitoring, alerting and trending improvements as well as runbook and troubleshooting documentation.

• Manage incidents and implement changes following Tealium’s Agile/ITIL processes.

• Design, deploy, and manage highly available and scalable cloud-based databases and datastores (RDS - Postgres, MySQL, Redshift, Kafka, DynamoDB, etc.) on AWS.

• Utilize Infrastructure as Code (IaC) tools like Terraform and Cloudformation to automate infrastructure provisioning and configuration management.

• Implement continuous integration and continuous delivery (CI/CD) Jenkins pipelines for infrastructure changes.

• Develop and maintain monitoring and alerting solutions to proactively identify and resolve database-related issues.

• Collaborate with database administrators and application developers to optimize database performance and troubleshoot complex issues.

• Perform capacity planning and scaling activities to ensure databases meet performance requirements.

• Stay up-to-date on the latest cloud technologies and best practices for database management and SRE.

• Contribute to the development and implementation of disaster recovery and business continuity plans for databases.

• Participate in on-call rotations and actively contribute to incident resolution and post-mo