Manager, BizOps

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, BizOps

Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.


About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).
The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

Specific Skills:
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:

· Operational Readiness Architect:
o Serve as the primary contact responsible for the overall application health, performance, and capacity
o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

· Site Reliability Engineering:
o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

· DevOps/Automation:
o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
o Increase automation and tooling to reduce toil and manual intervention
· ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Role Qualifications
The ideal candidate will have experience in many of these areas:
· BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
· Coding or scripting exposure.
· Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
· Experience with algorithms, data structures, scripting, pipeline management, and software design
· Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
· Interest in designing, analysing, and troubleshooting large-scale distributed systems.
· Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based di