Sr. Solutions Architect, Digital Workspace

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role

The Digital Workspace Solutions Architect has responsibility for account team enablement task such as meeting with Presidio account teams to assist with Digital Workspace Strategy, meeting with clients to develop statements of work, BOMs, or presentations, and overall customer and vendor planning and development

Responsibilities include: 

• Working as part of the sales and technical team, attending customer meetings; must be comfortable presenting to and communicating with all levels of staff from Helpdesk to C-Level
• Collecting business and technical requirements
• Driving whiteboard conversations
• Delivering technical presentations and product demonstrations
• Supporting proof-of-concept efforts, creating Bill of Materials (BOMs)
• Creating and delivering proposals and accomplishing related results as needed
• Assisting Consulting Engineer team with project delivery.
• Ability to work with minimal direction in a team environment to drive business
• Provide daily work direction to the solutions architect vertical.
• Serve as the primary escalation path for both solutions architects and clients, and engage upper management when necessary.
• Assist with pre/post-sales calls with sales and clients such as IKO and EKO meetings.
• Provide regular status updates to engineering managers to keep them informed about issues, impediments, escalations and necessary resources.
• Provides areas for improvement and has direct influence on training/validating new processes.
• Engages on developing new products and new solutions
• Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal infrastructure. This would include being familiar with the client’s environment and having extensive knowledge of the infrastructure.
• Provide feedback to management on process improvements and areas of concern.
• Other duties as assigned 

Basic Knowledge, Skills and Abilities 

• Customer Service skills and client focus
• Technical subject matter expertise in at the following:
• Active Directory / Entra ID
• Exchange/Exchange Online
• SharePoint/SharePoint Online
• Power Platform - Including Power Pages, Power Apps, Power Automate, Power BI
• UiPath is desirable
• Minimum of seven years of delivery and architecture experience with Microsoft products
• One of the following Microsoft Certifications are highly desired: MCSE, MCSA, MCSD
• Bachelor's degree or equivalent experience required
• Candidate must have strong written and verbal communication skills, be client focused, service driven and able to multitask
• Candidate must be a standard bearer for continuous improvement of the Presidio client experience and a leader in the development and advancement of our corporate technical expertise
• Strong communications skills including the ability to communicate technical information in using non-technical language
• Excellent interpersonal skills
• Comprehensive verbal and written communication skills
• Ability to remain calm and courteous in periods of stress

Required Skills and Professional Experience 

• Bachelor’s Degree or equivalent experience preferred
• 7+ years in an engineering role
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE
• Experience acting in similar team lead capacity or management roles is preferred
• Strong adherence to SLA’s and commitment to customer satisfaction
• Good organizational, supervisory and communication skills
• Excellent documentation and standardization skills 

Competencies Required:

A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.

Physical Requirements

May involve extensive periods of standing, walking and sitting.

 

Your future at Presidio
Joining Presidio means stepping into a culture of trailblaze