Customer Service Manager I - II

Job Title: Customer Service Manager I - II

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Texas, Inc.-GTX 

 

**This posting may be used to fill multiple positions and can be filled in The Woodlands, Huntsville, Navasota, and Conroe, TX. This position can be filled as a Customer Service Manager I - Customer Service Manager II. ** 

Job Summary Purpose

Responsible for maintaining relations with local governmental, business and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region.

 

Job Duties and Responsibilities

• Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development, local area economic dev & strategic marketing plans.
• Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center, Media, etc. working with Customer Service Support group. Responsible for media response, communications and other publicfacing communications within the region. Support local media relations (OpCo Comm Manager responsible for maintaining relationships with key media reps).
• Interact with Bus & ED group on site selection opportunities.
• May require managed customer account responsibilities on an as needed basis within the region.
• Responsible for external facing storm and emergency response.
• Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents.

 

Minimum Requirements Education

• Typically requires a college or university degree in related field or the equivalent work experience.

 

Minimum Requirements Experience

• 5+ years experience in customer service, engineering, or operations.

 

Minimum Knowledge Skills and Abilities

• Excellent communication and presentation skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

 

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Primary Location: Texas-Huntsville Texas : Huntsville || Texas : Conroe || Texas : Navasota || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 2
Req ID: 121775
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of th