Technical Consultant

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

 

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

 

Our mission: to power the world’s best companies to win in the Subscription Economy.

 

Technical Consultant (TC)

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.  

Our Mission

Global Services Delivers Zuora’s Customers and Partners an Experience that Inspires them to Push for Excellence, Delivers Unparalleled Thought Leadership, and Propels their Business in the Subscription Economy.  We do this with a relentless focus on Time to Value and Adoption.

The Role

The Technical Consultant has a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and loads and advanced configuration. Should always ensure that solution provided is delivering business value. Ideal candidate has 2 to 4 years of experience in implementing and integrating software solutions, ideally in Billing, CRM or ERP domains. 

The Technical Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. He/she maintains control during challenging project situations and exudes confidence to other team members and the client.  Communicates professionally and in the correct business form with team members and clients. 

Will serve as the primary/sole technical consultant for small projects and less complex mid-size projects. As experience increases, he/she will assume responsibility for being the sole consultant on more complex projects or for large deliverables on complex Enterprise and Mid-Market projects. 

Through individual actions and on a day to day basis, the  Technical Consultant will demonstrate a clear understanding of Customer Success. This means developing technical solutions to solve business problems and not simply code. He/she will develop a proficiency in identifying when a technical solution may not solve a business problem and therefore puts business value at risk. 

Key Responsibilities

• Run Technical training or lead technical deep dives with the Client.
• Configure Zuora to fulfil use cases
• Identify areas of complexity and propose technical solutions
• Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
• Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
• Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
• Develop and test programs that are easily maintainable.
• Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
• Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met

Qualifications

• Previous consulting experience implementing software solutions.
• Excellent communication skills (verbal and written)
• Must have a solid understanding of object oriented technologies to develop software applications  (java, python, ruby on rails, APEX, .net, C#)
• Ability to