Jobs and Careers

(USA) Senior Manager, Technology Operations

United Statesfull_timeVerifiedPosted 29 May 2026

💰 $234,000/yr($108,000/yr – $234,000/yr)

About the role

Position Summary...

The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross-functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross-functional partners (PMM, Sales, CS, Analytics).

What you'll do...

Portfolio Planning Operations & Cadence

Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs.

Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision-making.

Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing.

Roadmap Source of Truth

Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence.

Define and manage roadmap governance (required fields, definitions, validation rules, and change controls).

Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications.

KPI Alignment and Tracking

Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness).

Establish metric definitions and governance like metric dictionary, calculation logic, refresh cadence, and ownership.

Build and enable reporting that provides leadership-ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics.

Portfolio Management

Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points.

Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines.

Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes.

Roadmap Change Management

Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications.