IP Technical Support Engineer

IP Technical Support Engineer

Key Role:

Play a key role as part of a corporate technical team supporting and managing internal Booz Allen macOS endpoints using Jamf Pro. Conduct macOS platform engineering tasks, such as patch deployment, designing and building policies, creating and managing configuration profiles, creating and editing scripts in Bash and Zsh, conducting reporting analytics, and providing Tier III technical support for Apple computer systems. Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

• 2+ years of experience managing and supporting Apple devices, including macOS, iOS, or iPadOS

• Experience using Jamf Pro and advanced management tools

• Experience with CLI

• Experience troubleshooting in macOS

• Bachelor's degree

Additional Qualifications:

• Experience with UNIX permissions and scripting

• Experience with privilege management a plus

• Experience with smart cards and multi-factor authentication a plus

• Experience with application development using object-oriented programming languages, such as Swift, a plus

• Knowledge of basic networking technologies, including LAN, WAN, and wireless, Apple Open Directory, Microsoft Active Directory, Azure Active Directory, Conditional Access, Privilege Rights Management, Bonjour, TCP/IP, DNS, Windows, such as NetBIOS and WINS, and 802.11 wireless and 802.1x certificate authentication

• Possession of excellent oral and written communication skills

• Bachelor's degree in CS

• Apple certifications, including ACSP or ACMT

• Jamf 300 certification preferred; Jamf 400 certification a plus

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.