Customer Care Specialist I - Residential

Job Description:

Job Description: 

THIS IS MONDAY-FRIDAY, IN OFFICE POSITION 

Join Our Team as a Customer Care Specialist! 

At Sparklight and our Cable One family of Brands, we’re all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?  

As a Customer Care Specialist, you’ll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth. 

What You’ll Be Doing: 

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone. 

• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems. 

• Drive Revenue: Secure new and incremental revenue by promoting our products and services. 

• Educate & Assist: Guide customers on using our products and help them navigate our services. 

• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service. 

Core Competencies    

• Committed: Values each and every customer, while working hard to keep their business and support our communities.    

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.    

• Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.    

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.    

What We’re Looking For: 

• Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn! 

• Skills: Outstanding communication, solid data entry, and computer skills. 

• Knowledge: Eager to learn about our products and stay up to date with what we offer. 

• Bilingual (English and Spanish)   

Pay Rate: 

• Hourly rate of $14.50 – $16.00.  We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. 

Benefits   

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: