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Sr. Manager, Customer Marketing
Contrast SecurityLos Altos, United StatesRemotefull_timeVerifiedPosted 17 Nov 2023
💰 $165,000/yr($120,000/yr – $165,000/yr)
About the role
Contrast Security Recognized as a Leader in G2 Summer 2023 Enterprise Grid® Report for IAST
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
Contrast Security secures the code that global business relies on. It is the industry's most modern and comprehensive Code Security Platform, removing security roadblock inefficiencies and empowering enterprise developers to write and release secure application code faster.
Embedding code analysis and attack prevention directly into the software with instrumentation, the Contrast platform automatically detects vulnerabilities while developers write code, eliminates false positives, and provides context-specific how-to-fix guidance for easy and fast vulnerability remediation. Doing so enables application and development teams to collaborate more effectively and innovate faster while accelerating digital transformation initiatives. This is why a growing number of the world's largest private and public sector organizations rely on Contrast to secure their applications in development and extend protection to the cloud and on-premise applications in production.
Contrast Security is looking for a forward-thinking and passionate customer marketer to help deliver on our Reference and Advocacy program. This person will help drive programs and build advocates. The customer marketer will collaborate with our customers across storytelling and events to amplify the customers' voices through social media, the web, AR/PR, user groups, and CAB. Build a partnership with sales, securing customer references to accelerate opportunities and enable expansion across the lines of business. We aim to place the customer at the center of everything we do at Contrast Security and align it with strategic priorities.
The most essential element for Contrast Security is to delight our customers at every step of their journey, build and retain those relationships, and amplify their voices. This successful candidate will love customers and create relationships from practitioners to executives. We are looking for an individual with a proven record of accomplishment in fostering cross-functional alignment to support company strategic priorities. They will have a high standard for excellence and accountability and feel profound satisfaction when they help customers succeed.
The Sr. Manager of Customer Marketing will work alongside customer success across marketing activities and sales. Align and deliver global customer marketing programs that ensure a delightful experience across the customer journey, promote adoption awareness, and drive expansion. We will infuse customers across all activities and build fierce customer advocates by establishing a widely adopted program to ignite customer-centric storytelling highlighting innovation and thought leadership.
This role is remote, based in the United States, and has global customer advocacy responsibilities. This position reports to the Director of Corporate Communications, responsible for PR/communication, social media, and customer advocacy.
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
Contrast Security secures the code that global business relies on. It is the industry's most modern and comprehensive Code Security Platform, removing security roadblock inefficiencies and empowering enterprise developers to write and release secure application code faster.
Embedding code analysis and attack prevention directly into the software with instrumentation, the Contrast platform automatically detects vulnerabilities while developers write code, eliminates false positives, and provides context-specific how-to-fix guidance for easy and fast vulnerability remediation. Doing so enables application and development teams to collaborate more effectively and innovate faster while accelerating digital transformation initiatives. This is why a growing number of the world's largest private and public sector organizations rely on Contrast to secure their applications in development and extend protection to the cloud and on-premise applications in production.
Contrast Security is looking for a forward-thinking and passionate customer marketer to help deliver on our Reference and Advocacy program. This person will help drive programs and build advocates. The customer marketer will collaborate with our customers across storytelling and events to amplify the customers' voices through social media, the web, AR/PR, user groups, and CAB. Build a partnership with sales, securing customer references to accelerate opportunities and enable expansion across the lines of business. We aim to place the customer at the center of everything we do at Contrast Security and align it with strategic priorities.
The most essential element for Contrast Security is to delight our customers at every step of their journey, build and retain those relationships, and amplify their voices. This successful candidate will love customers and create relationships from practitioners to executives. We are looking for an individual with a proven record of accomplishment in fostering cross-functional alignment to support company strategic priorities. They will have a high standard for excellence and accountability and feel profound satisfaction when they help customers succeed.
The Sr. Manager of Customer Marketing will work alongside customer success across marketing activities and sales. Align and deliver global customer marketing programs that ensure a delightful experience across the customer journey, promote adoption awareness, and drive expansion. We will infuse customers across all activities and build fierce customer advocates by establishing a widely adopted program to ignite customer-centric storytelling highlighting innovation and thought leadership.
This role is remote, based in the United States, and has global customer advocacy responsibilities. This position reports to the Director of Corporate Communications, responsible for PR/communication, social media, and customer advocacy.
Responsibilities
- Manage a global customer reference program and platform to highlight how Contrast Security customers are leveraging our technology and their business outcomes
- Drive customer 1:1 sales reference introductions and discussions to accelerate the sales cycle and influence revenue
- Manage new customer nominations from sales and customer success
- Oversee this model to nurture customer advocates across key industries and regions
- Develop customer storytelling (print and video) to leverage their voice to engage and land new logos and expansion
- Interview customers and supervise the content creation process with our writers and agency
- Build integration and adoption of corporate campaigns and GTM strategies
- Support customer programs at events and speaking opportunities, online events, user groups, and demand generation
- Alignment of customers across AR/PR activities
- Manage Gartner Voice of the Customer and G2 reviews
Qualifications
- 5-7 years of successful experience in delivering global customer advocacy
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