Residential Field Service Manager

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Residential Field Service Manager, you will facilitate communication and workflow between the Omnidian’s Residential Operations Team and our national network of Field Service Partners (FSP) to ensure an excellent client experience.  You will manage Residential Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations.  You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!
We plan to hire multiple candidates in this next cohort.

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Service Network Performance:
• Complete weekly service tickets sweeps
• Review field service reports and quotes for completion and accuracy
• Close out service tickets
• Provide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPs
• Drive FSP responsiveness for service ticket resolutions
• Reconcile workmanship warranty claims and escalations
Service Network Management:
• Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
• Deliver training updates and process change notifications
• Support high priority/batch project planning 
Service Network Strategy and Planning:
• Assist with development of universal Field Reporting tool
• Assist with development of Selection Automation tool
• Serve as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency 

Who You Are

• ARTful: Accountability, Respect, Transparency
• Highly Responsive and Organized: No significant email backlogs & 1 Business Day response time
• Proactive and Results Driven
• Experienced working in a fast-paced environment
• Ability to work successfully in autonomous and group working environments.
• Excellent Written and Oral Communication Skills
• Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities
• Exceptional Attention to Detail

Experience You'll Need

• 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance.
• Familiarity with solar inverters, panels, mounting systems, and monitoring software
• 6+ months experience in partner/vendor management, relationship building, or a similar client-facing role
• Proficiency in any CRM system

Experience That's a Plus

• 4+ years of solar experience, with extensive knowledge of Solar Storage Systems
• 2+ years experience in partner/vendor management, relationship building, or a similar client-facing role
• Experience in Salesforce/Service Cloud
• Holding a current electrical license

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts

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  Omnidian

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