Customer Experience Concierge / Inside Sales - US Based Remote

Anywhere Real Estate Inc. is the nation’s leading and most integrated provider of residential real estate services. Through our Customer Contact Center & Engagement team, we deliver high-quality, high-converting leads to real estate agents across our iconic brands: Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.
 

We’ve been named a Great Place to Work seven years in a row and recognized as one of the World’s Most Ethical Companies for 14 consecutive years. We’re proud of our culture—and we’re looking for people who want to grow with us.

Position Summary:

Are you driven by results, energized by sales goals, and motivated by a total compensation package that grows with your success? If you’re a tech-savvy communicator who thrives in a fast-paced, performance-based, inside-sales environment and is ready to grow beyond the status quo, we want to hear from you.

Key Responsibilities:

- Manage a dynamic caseload of 375–600 clients with precision and care
- Convert leads into sales by building trust, solving problems, and staying engaged throughout the transaction lifecycle
- Educate customers on program benefits and reward eligibility
- Act as a strategic liaison between customers and real estate agents
- Handle a high volume of calls, emails, and texts with professionalism and urgency
- Drive cross-selling opportunities for ancillary services
- Meet and exceed performance metrics for enrollments, referrals, closings, and satisfaction
- Use a modern tech stack to manage workflows, communications, and reporting
- Proactively follow-up with customers at key milestones to ensure a seamless experience
- Handle escalations with confidence and empathy

What We’re Looking For:

- Thrive in a sales-driven environment and are motivated by performance-based compensation
- Are tech-savvy and comfortable navigating multiple digital platforms
- Communicate with clarity, empathy, and confidence—both verbally and in writing
- Are eager to grow and move up 
- Take ownership of their work and are committed to delivering results
- Bring energy and professionalism to every customer interaction

Qualifications:

- 2–3 years of business experience preferred
- High school diploma required; some college preferred
- Real estate knowledge or experience is a plus
- Bilingual (English/Spanish) is a strong advantage
- Experience in customer service, sales, or call centers preferred
- Strong organizational and multitasking skills
- Consistent, reliable attendance and punctuality

Why Join Us?

100% remote role with nationwide flexibility
Competitive compensation structure – hourly + performance incentives
Opportunity to work with a modern tech stack and industry-leading brands
A culture that values growth, innovation, and excellence

If you’re ready to level up your career and be part of a high-performance team that rewards results, apply now.

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empow