Deputy Director, Business Solutions

Overview:

This position performs advanced professional and managerial work planning, organizing, and directing the Business Solutions department and serves as a primary point of contact for the contracting agency and key industry stakeholders in the assigned region. This position is responsible for guiding business services delivery to the employer community and coordinating with Career Center operations to provide quality work-based learning, job development, and placement opportunities to workforce system customers. The Deputy Director of Business Solutions develops working relationships with employers, educators, economic developers, and key stakeholders from other community-based organizations to connect employers with the needed talent.

Pay: Depending on Experience

Essential Duties and Responsibilities:

• Manages and supervises all all aspects of the Business Solutions department.
• Manages the departmental budget and oversees and monitors business services expenditures and outcomes.
• Collaborates with Career Center management and leadership team peers to develop efficient processes to engage customers in work-based learning opportunities, job development, and direct placement opportunities and works collaboratively to maximize utilization.
• Coordinates with the contracting agency in the development and implementation of business-based workforce development projects and leads the development of work-based learning opportunities (e.g. on-the-job training, work experience, subsidized employment, etc.) for workforce system customers.
• Serves as the lead for the implementation of industry sector strategies
• Establishes professional relationships with businesses and industries from prioritized industry sectors and confers with stakeholders individually and in groups to address business needs, and gain knowledge of workplace requirements in industry sectors
• Leads continuous improvement efforts and Identifies opportunities for service enhancements, new business-focused talent development initiatives, and fee for service offerings.
• Collaborates C2 GPS and contracting agency leadership to provide strategic direction and set business objectives and goals for the Business Solutions department.
• Ensures effective implementation of business services information systems, resources, and tools including labor exchange systems, customer relations management systems, and economic modeling/labor market data systems.
• Ensures proper reporting of employer relation activities through designated reporting systems
• Promotes alignment between the workforce system and area business, training institutions, and partner agencies.
• Represents the company’s and contracting agency’s interests in meetings and interactions with employers, economic development partners, chambers of commerce, and other community agencies.
• Conducts workforce related presentations to various community and business organizations.
• Coordinates with contracting agency’s Business Services, Communications, and Marketing departments to ensure consistent and professional presentation of materials and compliance with the contract agency’s marketing standards. 

Required Skills/Qualifications:

• Strong leadership skills and ability to provide strategic direction and establish business objectives.
• Strong interpersonal skills; ability to communicate effectively and interact with all stakeholders.
• Ability to collaborate with various stakeholders including internal/external customers, and various departments/agencies throughout the organization and develop solutions.
• Strong knowledge of effective management techniques and practices, including planning, developing and implementing strategies and assessing results
• Strong analytical skills and ability to interpret data and information.
• Understanding of technical data and software, related terminology and laws, rules and regulations pertaining to workforce programs
• Exceptional customer service skills.
• Ability to plan, implement and evaluate the achievement of goals, objectives and initiatives.
• Ability to establish and maintain effective collaborative working relationships. 

Minimum Requirements:

• Bachelor’s degree from an accredited college or university in a relevant field of study.
• Minimum of five (5) years of work experience in the public or private sector, preferably in workforce development.
• Three (3) years in a supervisory or management capacity.
• Experience beyond the three-year management may substitute for educational requirements. Each year of additional senior management experience may be substituted for one year of college/university.
• The ideal candidate will possess at le