Operations Manager
Level99About the role
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
CORE RESPONSIBILITIES
- Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).
- Responsible for scheduling departmental team members appropriately, ensuring the venue isoptimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team
- Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
- Allows empowerment amongst the staff to help develop each other based on individual strengths
- Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
- Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
- Seamlessly work with and support events team
- Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.
- Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
- Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
- Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policiesEnsures labor and controllable costs stay consistently within guidelines set by the company
- Daily cash management, reconciliation, and audits
- Ordering paper products and inventory
- Other responsibilities, as assigned
AREAS OF RESPONSIBILITY
- Hires, trains and schedules new service team members for bar, server/cashier and FOH support
- Works with the Support Center F&B team to ensure product compliance, ordering, inventory and quality
- Sets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned
- Li
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