Technical Escalation Team Manager

Technical Escalation Team Manager

We are looking for a Technical Escalation Team Manager who wants to step onto a fintech unicorn rocketship. As a TE Team Manager, you will take ownership of technical escalations as part of the R&D teams in Tipalti, and serve as a focal point for all the Operation teams and R&D department.

Who are Tipalti

Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion.  We are on a journey to transform financial operations for high velocity organizations to rival those of the Fortune 5000.

You will be responsible for:

• Take ownership of technical escalations and serve as a focal point for all related teams.
• Conduct extensive troubleshooting of backend databases and identify the root cause of data issues.
• Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
• Investigate and resolve technical issues within the system.
• Analyze system logs to identify the root cause of technical issues.
• Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
• Resolve technical bugs that were identified as part of the issue investigation.
• Produce high-quality code - readable, testable and maintainable.
• Develop tools and API to enrich the business capabilities.
• Maintain internal documentation and performed knowledge-sharing with team members.

About You

• Proven experience as an escalation engineer or software developer (C#, .Net or Java).
• Broad experience with OOP
• Proven managerial experience
• Excellent written and verbal communication skills in English.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Proven experience with relational databases (SQL server, etc.).
• Ability to understand complex flows and work in collaboration with multiple R&D teams.
• Multi-tasking, self-learning, highly motivated, and a team player!

As an advantage:

• Experience with NoSQL databases (Redis, ElasticSearch, MongoDB) - A big advantage.
• Experience with microservices architecture - a big advantage.
• Frontend development experience - a big advantage.
• Familiarity with API (SOAP, REST, GraphQL), reading XML, and JSON files – an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes. 

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

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