Director, Clinical Operations - Global Site Agreements - Hybrid

Job Description

The Director of Global Site Agreements, Quality, Metrics and Process Improvement, is responsible and accountable for the strategic direction of the regional/specialty agreement teams over which they have oversight in alignment with overarching Global Site Agreements’ and GCTO strategies. The Director will closely liaise with the Head of Global Site Agreements to implement global site agreement processes that are robust, efficient, and comply with Corporate Policies. This position will play a pivotal role in enhancing operational efficiency, quality and effectiveness in managing global site agreements.

This position requires a blend of strategic leadership, project management expertise, and a strong focus on technology advancements to drive process improvements, ensure compliance, and enhance collaboration across business units. The ideal candidate will be an experienced leader capable of managing teams, engaging in complex problem resolution, critical thinking, process oversight, driving change, and leveraging data analytics to support business goals. The candidate must be innovative, able and willing to challenge the conventional ways of operating, and adept at creating novel solutions to complex problems. The candidate must possess a high-performing capacity and self-start attitude that allow them to dedicate focus to multiple areas and balance the competing needs of the various areas/agreement types they oversee.  

The Director will work collaboratively with the Head, Global Site Agreements, global stakeholders, and their regional/specialty function teams to align on priorities and support the achievement of goals with respect to the functional areas/agreement types they oversee. The Director may also initiate and/or lead organizational initiatives, on an as needed basis and with the support of Head, Global Site Agreements. The Director is expected to anticipate how changes in the external environment will impact site agreements negotiation and related business practices and to proactively recommend process improvements to maximize efficiency and minimize compliance risk.

The Director must maintain a high level of professionalism, efficiency, initiative and follow-through. The Director will be expected to embody the values in their day-to-day activities. The Director must have a proven ability to influence across boundaries and communicate effectively in both a written and verbal format. He/she will be responsible for proactive and/or timely communication of challenges and opportunities to senior leadership and address project plans in a systematic and thoughtful manner. He/she must have the ability to work collaboratively in a team matrix or act independently, as circumstances require, and must demonstrate the ability to work well under pressure.

Primary Responsibilities:

• Lead the development and implementation of operational strategies that leverage technology advancements to improve site agreement processes.

• Drive change management initiatives that foster a culture of continuous improvement and adaptability within the Global Site Agreements team.

• Oversee multiple projects from inception to completion, ensuring that they meet quality standards and timelines.

• Utilize project management methodologies to effectively manage resources, develop project plans, and track progress against milestones.

• Perform regular trend analyses across regions/functional areas to identify process improvement opportunities, inconsistencies and/or process gaps and develop standardized solutions.

• Maintain high level of communication with Head, Global Site Agreements and Global Site Agreements functional area leads to ensure transparency and insight into the regional/specialty function level.

• Build, mentor, and lead a high-performing team, providing guidance and support to enhance individual and team performance.

• Foster an inclusive and collaborative work environment that encourages innovation and knowledge sharing.

• Conduct in-house quality control processes to ensure adherence to global clinical development (GCD) standard operating procedures (SOPs).

• Act as a Subject Matter Expert (SME) for GCD SOPs, providing training and support to team members and stakeholders.

• Leverage data analytics to evaluate operational performance and identify trends, providing actionable insights to support business units.

• Develop and monitor key performance indicators (KPIs) to assess the effectiveness of site agreement processes and improvement initiatives.

• Collaborate with cross-functional teams, including clinical operations, legal, compliance and IT, to identify and prioritize improvement projects.

• Facilitate workshops and discussions to gather i