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Associate Director, Customer Facing Training
Rhythm PharmaceuticalsUnited Statesfull_timeVerifiedPosted 13 Mar 2025
About the role
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview Summary
Reporting to the Head, North America Training, the Associate Director of Customer Facing Training is responsible for the development of training programs and processes in support of all North American (NA) customer facing roles, ensuring the successful growth of IMCIVREETM and launch of future indications and products. This will include disease state knowledge, product/therapeutic landscape knowledge, compliance, training initiatives for all national meetings, and other commercialization processes and systems. They will also be responsible for reviewing and improving processes and procedures to increase the effectiveness and efficiency of all Customer Facing Training services. Operational responsibilities would include the maintenance of the Training TEAMs site, general project management interactions with vendors, LMS training lead, LMR submission lead, and the management of day-to-day operations.
Responsibilities and Duties
Qualifications and Skills
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview Summary
Reporting to the Head, North America Training, the Associate Director of Customer Facing Training is responsible for the development of training programs and processes in support of all North American (NA) customer facing roles, ensuring the successful growth of IMCIVREETM and launch of future indications and products. This will include disease state knowledge, product/therapeutic landscape knowledge, compliance, training initiatives for all national meetings, and other commercialization processes and systems. They will also be responsible for reviewing and improving processes and procedures to increase the effectiveness and efficiency of all Customer Facing Training services. Operational responsibilities would include the maintenance of the Training TEAMs site, general project management interactions with vendors, LMS training lead, LMR submission lead, and the management of day-to-day operations.
Responsibilities and Duties
- Lead and develop training initiatives for customer facing teams to include Territory Manager (sales) team, MSL team, National Account Director team, Patient Education Manager team, Field Access Manager team, and Area Development Manager team
- Establish goals and learning objectives to design appropriate and effective curriculum, leveraging principles of adult learning, and incorporating all required regulatory and legal compliance requirements
- Assist with development of product and non-product (disease) learning modules
- Collaborate with Subject Matter Experts (SMEs) to create the appropriate learning content for all customer facing field teams
- Lead the day-to-day operations necessary to schedule and coordinate with internal faculty, all customer facing field teams’ new hire training
- Act as liaison for external training vendors, managing the project plans and timelines through LMR
- Manage the LMS process to ensure the availability of training resources to new hires and all established customer facing field team members
- Understand and become proficient with contracting and PO process
- Assist with annual budget process, quarterly accrual, and forecasting process
- Assist with development and implementation of all training initiatives for national meetings
Qualifications and Skills
- Bachelor’s degree in science, business or education; advanced degree is a plus
- 8+ years’ experience in biotech/pharma with a minimum of 5 years’ experience in a training position
- Experience working in Field based roles is a plus
- Experience with LMS systems, vendor management and training operations preferred
- Demonstrated ability to develop curriculum and apply training design principles
- Demonstrated success in managing multiple projects simultaneously utilizing strong planning and organizational skills
- Strong interpersonal, presentation, facilitation, and creating problem-solving skills
- Proficiency with PowerPoint and Excel required
- Highly flexible and agile. Able to work with ambiguity and exhibit a high level of creativity, curiosity, influencing and collaboration to implement incremental gains that positively impact the learning of the field organization
- Ability
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