***This role is based at one of our corporate offices in Memphis, TN, McLean, VA or Dallas, TX***

This is your chance to be part of the Marketing team attracting customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Manager, MarTech Operations Support, you will bring your analytical and technical skills to a hospitality company with an award-winning culture. On the Marketing Technology (MarTech) Operations Support team, you will report to the Director of MarTech Operations Support. You will support Hilton's modern MarTech platforms ensuring a personalized experience for Hilton's customers. Additionally, you will ensure seamless use by Hilton's Loyalty & Marketing team.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Perform as team expert for Hilton's Customer Data Platform (CDP) and other MarTech database-related support issues and requests
• Work with Data Engineers on data related issues by conducting analysis and testing support until resolution
• Be the Team Lead on formal RCA reviews for CDP and Database related issues
• Engage Product and IT teams for new CDP and data integration processes for ongoing support and team knowledge sharing
• Develop reusable ad hoc SQL scripts, API scripts, views and stored procedures across the team for CDP and data related issues and service requests
• Assist team in setting up and evolving data access controls and access request protocols
• Assist in setup and ongoing monitoring of CDP's processes and data health
• Be a team lead for data governance and data quality standards, driving best practices and continuous improvement
• Provide and maintain support documentation for MarTech Platforms with emphasis on CDP and MarTech database integrations (ex. KBAs, SOPs, User Access Requests)