Patient Access Associate - Temporary

A Career with Purpose

Bionical Emas is a global Clinical Research Organization (CRO) bringing life-changing medicines to patients around the world. We combine Clinical Development, Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique, seamless service to our pharma and biotech clients.

At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.  

About the Role

Responsibility of working close with the Patient Access Team Manager to manage on behalf of the pharma client all Health Care Professional’s enquiries to access Compassionate Use Medicines. The Patient Access Associate is responsible for supporting Health Care Professional’s and other relevant site members requesting access to treatments in Bionical Emas run EAPs, from the point of enquiry to delivery with accuracy, compliance, and timely fulfilment. This role is a temporary full time role for 12 months with the opportunity to become permanent.

What will your job look like?

• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner

• Deliver against Patient Access specific KPIs

• Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s

• Ensure all ordering physicians and delivery sites are verified prior to placing a request

• Manage challenging communication in a calm and solution focused manner

• Analyse customers’ requests to understand common issues and needs

• Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team

• Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment

• Promote patient centricity throughout all programs

What will you need to succeed?

• Effective relationship building

• Excellent written and verbal communication skills

• Vital emotional intelligence and empathy

• Strong analytical reading skills & problem-solving skills

• Passion for helping real customers solve real problems

• Ability to work effectively remotely with an international team

• Highly organized and self-managed, have an excellent work ethic and attention to detail

• A problem solver that is also able to anticipate issues and propose solutions

• Desire to learn and maintain awareness of industry trends in the Early Access space

• Sets the highest personal standards

What will you get in return?

We want you to do your best work! We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

• 25 days of vacation

• Vacation days purchasing scheme

• 1 extra vacation day per each 3 years of service

• Discretionary Annual Bonus

• Sabbatical of 3 to 6 months (after 2 years of service)

• Free food and beverages at all offices

• Life Insurance

• Health Insurance and Employee Assistance Programme

• Employee Support Networks – help us continue to build on our inclusive culture

• Flexible and hybrid work

Does this sound like you?

It is time to apply, and we can’t wait to hear from you! 

Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply!

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

We Are Bionical Emas 

We are proud of our people and proud of our achievements.