Assistant Director of Outlets - InterContinental New York Barclay

JOB OVERVIEW

As Assistant Director of Food & Beverage Outlets, you will oversee the daily operations of the restaurant, bar, room service, and minibar departments while providing support to banquets. You will partner closely with culinary leadership and act as a key leader in the Food & Beverage division. Your goal is to maintain exceptional guest satisfaction, meet financial targets, and ensure that brand and regulatory standards are upheld across all outlets.

Duties and Responsibilities

Departmental Operations

• Oversee daily operations of all food & beverage outlets, including restaurant, bar, room service, and minibar.
• Provide support to Banquets and collaborate with the Director of Banquets.
• Ensure compliance with health, safety, sanitation, and brand standards.
• Manage scheduling and staffing strategies in coordination with business volume.

 

Financial Performance

• Support the Director of Outlets in achieving budgeted revenues, control costs (labor, food, beverage), and forecast monthly financials.
• Support preparation of annual budgets and operating plans.
• Implement procedures to minimize waste, manage inventory, and optimize productivity.

 

Staff Leadership

• Lead, coach, and develop outlet managers and line staff to meet quality and service standards.
• Conduct regular performance reviews and take corrective action where needed.
• Ensure staff is trained in service, safety, and compliance expectations.

 

Guest Experience

• Address guest concerns promptly and professionally to ensure satisfaction.
• Partner with Sales, Marketing, and Catering to execute memorable guest events and promotions.
• Monitor guest feedback and continuously improve service delivery.

 

Operational Excellence

• Establish inventory control procedures and ensure equipment is maintained.
• Recruit and manage entertainment as appropriate for outlets/events.
• Serve as Manager on Duty as needed and collaborate with other departments including Housekeeping, Engineering, and Front Office.

 

Requirements 

• Bachelor’s degree in Hotel Management, Culinary Arts, or related field.
• 2–4 years of senior-level food & beverage management experience.
• Strong working knowledge of luxury hospitality and large properties (500+ rooms).
• Knowledgeable of New York City Collective Bargaining Agreements.
• Ability to work a flexible schedule including nights, weekends, and holidays.

 

What You’ll Gain 

• Strategic leadership experience in a luxury, high-volume food & beverage environment.
• Exposure to cross-functional collaboration within a world-class hotel.
• The opportunity to shape memorable dining experiences for guests from around the globe.
• The chance to lead with purpose in one of New York’s most iconic hotels. 
• Annual Salary Range: $85,000 - $90,000

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?