Director, Strategy & Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions.

We are seeking an experienced and strategic Director, Strategy & Operations to lead and scale operations that support global teams building next-generation infrastructure technologies and platforms for API adoption in global payment solutions. This leader will play a pivotal role in driving operational excellence, aligning cross-functional teams, and creating the processes and frameworks that enable seamless collaboration and execution across the organization.

Job Description:

As the Director, Strategy & Operations you will oversee planning, business reviews, and global discussions to ensure alignment and delivery on strategic goals. Your expertise in business analytics, operations, and global team management will be critical in enabling teams to build scalable, secure, and innovative platforms that meet the needs of developers and integrators worldwide.

Build and Execute Operational Strategy:

• Develop and implement the operational strategy to support global teams building infrastructure technologies and platforms, ensuring alignment with organizational objectives.
• Partner with planning executives to drive annual and quarterly planning, goal setting, resource allocation, and budget management. Lead business reviews to evaluate progress and identify areas for improvement.
• Leverage business analytics and reporting to provide actionable insights that guide strategic decisions. Monitor key metrics to measure team performance, infrastructure scalability, and project success.
• Proactively identify risks and dependencies across projects, developing mitigation plans to ensure timely and successful delivery of initiatives

Drive Global Scale:

• Act as a central point of coordination for leadership updates, ensuring stakeholders are informed about progress, challenges, and outcomes.
• Partner with product & engineering leaders to sustainably and continually monitoring KPIs like (but not limited to) time-to-market, customer satisfaction, integration quality.
• Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory req