Director, Business Insurance Change Management

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$117,200.00 - $193,400.00

Target Openings

1

What Is the Opportunity?

As a Director, Business Transformation Change you will be responsible for managing a portfolio of change management initiatives across the Business Insurance organization. In this role, you will leverage the Travelers enterprise organizational change management framework to implement change strategies that align with Business Insurance objectives and enhances the organization's adaptability to evolving market conditions for your assigned projects. Additionally, you will participate in the Enterprise Organization Change Management Community of Practice and help develop champions for effective change adoption.

What Will You Do?

• Develop and implement a framework for tracking change initiatives across Business Insurance, and guiding leaders in decisions around change sequencing and resourcing.
• Conduct thorough change assessments to evaluate change readiness, organizational culture, and change resistance and implement strategies to prepare the organization.
• Implement and refine frameworks and methodologies within large scale change initiatives that meet the needs of the organization and ensure all employees are informed, engaged, and supported throughout the change process.
• Identify post implementation risks related to change initiatives and develop mitigation strategies to minimize impact.
• Serve as a thought leader in change management practices and stay informed about industry trends and emerging methodologies.
• Support business transformation initiatives in partnership with Business Process Management (BPM) and leverage BPM methodologies to optimize workflows, improve efficiency, and ensure alignment with organizational goals.
• Design and implement training programs to equip employees with the skills and knowledge needed to adapt to change.
• Perform other duties as assigned

What Will Our Ideal Candidate Have?

• Bachelor’s degree in Business Administration, Organizational Development, Change Leadership, or a related field.
• Six or more years of experience in change analysis, strategy, planning, execution, and measurement across a diverse set of project types
• Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc.
• Strong knowledge of change management methodologies and tools, with a track record of successful implementation in previous roles.
• Strong communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives.
• Strong critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions.
• Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space.
• Time management and organizational skills to thrive in a fast-paced, dynamic environment and manage multiple priorities.

What is a Must Have?

• Five years of experience in change management or organizational development, including planning, execution, and measurement.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of