Program Manager, Operations Support AII

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Northlake, East Catherine Court 

Division: Solutions 
Job Posting Title: Program Manager, Operations Support AII - 114840 
Time Type: Full Time

The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member, with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis management support, and oversee operational reviews for RFPs and implementation tollgates.

Direct hyper care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions.  Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

Required for this role:  (Intermediate to advanced) experience with Microsoft Power Platform 

This role requires 75% to 80% travel - high travel role.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. 
• Assists Operations to meet prescribed productivity and service goals.  Complies with terms outlined in client SLAs.
• Partners with CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Assists Operations to meet all client specified KPI’s and complies with Quality system requirements.
• Assists Operations to manage the operations to achieve prescribed objectives.  Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members. 
• Collaborates with Human Resources.  Assists in creating programs for hiring, training, and professional development.  Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Partners with Engineering Team to reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

• Partners with Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).

• Ensures leadership team assesses progress of trainees to determine new hire performance and DS