Job Description:  Performs general clerical office duties related to the sale, production and shipment of Fabricated parts & Trackmaster medical grade treadmills. Includes, but not limited to, computer processing, keyboard entry, filing, telephone communication.

Essential Functions:  Requires continuous sitting or standing for extended periods. Requires extensive keyboard entry. Requires compatibility with normal computer screens. Regular attendance and starting on time are essential.

Primary Responsibility:           

As the customer’s direct contact, provide the highest degree of customer service.  Coordinate the flow of sales orders from entry through to production, and ultimately, final shipment to customer. Manage customer inquiries and quote generation, sales order administration and by coordinating with production. Coordinates all Trackmaster treadmill shipments both domestically and internationally.

Specific Responsibilities         Expectation

Customer Service

Ensure the customer is our number one priority – their business is our business. Effectively keep customers informed and up to date on inquiries, orders and order status. Expedite internal FV & TM activities as necessary to meet the customer expectations. Communicate unresolved customer problems to manager right away.

Retention of existing customers

As a direct interface, timely and thorough communications is essential for retention and to meet customer expectations.

Accurate and timely administration of RFQs, customer orders and inquiries

FVI business systems and records must be up-to-date and accurately maintained. This enables other FVI team members to effectively serve our customers.

Product Scheduling

Timely maintain order entry system to facilitate product scheduling and material procurement through MRP.

Contract pricing

Assist Manager with the maintenance and administration of customer contract pricing.

Shipping Logistics

Coordination of all Trackmaster treadmill shipments regarding freight quoting, scheduling, documentation preparation and post-shipment follow-up.  Includes domestic and international shipments.

Internal customer service

Assist other departments as it relates to external customers.

FVI Quality procedures

Must follow and support all policies and procedures relating to our Quality Management System including ISO 13485 MDSAP and ISO 9001 requirements. Provide administration and support to satisfy our customer’s requirements and Full Vision’s requirements.

Other duties

As assigned by supervisor/manager.

Expectations:

You will be expected to obtain the tools listed as “Minimum Required Tools” for your classification.  Regular attendance and starting on time are essential.  Expected to perform at acceptable safety, quality and performance levels and strive for continuous improvement as described in Full Vision’s Quality Policy.

Position Requirements

• Must display Honesty and Integrity
• Must have a Winning Team Mindset, put Team first, Help others
• Must work with a  Positive “Can-Do” attitude, No excuses and no complaining
• Must be accountable for you actions
• Must display a Personal Commitment to our Employee-owned company
• Must be dependable