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Field Service Technician-1
Nortek Data Center CoolingSouth Bend, United Statesfull_timeVerifiedPosted 24 Jun 2024
About the role
Date: March 2024
Reports to: Randy McGowan Director of Commercial Quality & Service
Position Title: HVAC Technician – Data Center Cooling
About Nortek Air Solutions
Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one
of the largest and most successful privately held companies in the world and has a
robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven,
branded market leaders that are committed to making the world safer, healthier and
more productive by creating innovative solutions that deliver outstanding customer
value.
At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow
Every Day! We are a premier HVAC company offering energy efficient and sustainable
products and solutions that exceed customer expectations through our employees’
commitment to quality, customer experience and operational excellence.
Position Summary:
As our Service Technician – Data Center Service, you will work with warranty related
service issues for our Datacenter product line. Provide service, guidance and technical
expertise to end users and outside sales representatives.
Position Key Attributes:
• Ability to personally live safe and hold themselves and other team members
accountable by having their back in support of our Safety core value.
• Has integrity, works transparently and recognized for treating others with
respect.
• Takes accountability to create and execute solutions that deliver desired results
and can “own it” in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.
• A “builder” who is comfortable in a continuous improvement culture.
• Can thrive in a “legacy now” culture in which we strive to do the right thing for
the company today, even if it is the hard thing, and leave behind a stronger
company for the next generation of employees.
• Position can be based at any US location
Position Responsibilities:
• Commission, repair, and service mechanical and electrical equipment associated
with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to
determine tasks to be performed, tools, equipment, and parts needed for
installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to
mitigate the impact on customer’s building/experience while also minimizing the
financial burden on the company. This requires working with multiple entities on
a job – building owners, general and mechanical contractors, engineers, and local
servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual
problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while
maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance,
and suggestions for product improvements.
Position Qualifications
Requirements:
• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting;
HVAC servicing or similar electromechanical experience preferred
• Ability to travel ~85% of the time to various job sites for commissioning and
warranty work.
• Superior analytical skills and attention to detail
• Ability to read and inte
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