Vice President, Zelle Product Risk lead, General Management Team

Join the team behind one of the largest U.S. P2P networks, serving millions of Chase customers daily. This role supports Chase’s delivery of Zelle with network strategy, bringing an organized, analytical, detail-oriented approach and a passion for process optimization to a group focused on innovation in the payments space.

As a Vice President on the Zelle General Management team in Banking Payments, you will lead end-to-end development and oversight of product controls, control testing readiness, audits, and risk governance—building processes and mechanisms that keep Zelle safe, resilient, and scalable as features and volumes evolve. You’ll help shape one of Chase’s most visible payment experiences and define how we scale innovation responsibly—while enabling execution speed, influencing executive outcomes, and strengthening customer trust on modern, evolving payment rails.

Job responsibilities

• Support new rules and innovation by owning and evolving the Zelle controls framework across product changes and payment rails, including monitoring, enhancing, and creating controls for new features

• Lead product audit support end-to-end: coordinate readiness, serve as primary contact for requests, and ensure artifacts are complete, accurate, and defensible

• Partner with control testing and compliance testing teams to validate controls are well-designed and operating effectively

• Define and maintain testing approaches for key controls; identify trends, emerging risks, and governance improvements

• Draft and maintain procedures for risk and controls management, translating policy into clear, executable playbooks

• Support incident/issue response for technology, vendor, or operational events impacting customers; drive rigorous controls, communications, and remediation

• Support regulatory and executive escalations with crisp documentation, status, and evidence-backed narratives

• Build operating practices (governance, backlog/issue discipline, documentation) to improve transparency, predictability, and risk management across the lifecycle of customer payments

• Dive into understanding systems and architecture, bringing a practical experimental mindset

• Incorporate LLMs/AI into day-to-day product workflows to improve decision quality, effectiveness and efficiency

Required qualifications, capabilities, and skills