Order Management Associate

Company: Instrumart

About Us
"There's an engineer behind everything we sell.”


This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com


JOB STATEMENT: The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.
PRIMARY JOB DUTIES:
• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Order tracking/shipment status updates
ESSENTIAL KSA’s (Knowledge, Skills, Abilities):
1. Ability and comfort working with computer applications- ample amount of time spent working in NetSuite
2. Capacity to work with Instrumart’s telecommunications system, DialPad
3. Excellent attention to detail
4. Fast and accurate typing skills
5. Capability to work in a fast-paced environment
6. Ability to communicate in a clear and helpful manner when corresponding with customers
7. Skilled time manager with a strong drive toward productivity
8. Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
9. High levels of dependability
10. Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart
PREFERRED SKILLS:
1. Familiarity with NetSuite or similar business management software
2. Experience using a cloud-based telephone system
3. Experience with sharing a workload while working as part of a team
4. Experience working in an open office environment LOCATION: This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training
WORK ATMOSPHERE: The Order Management Associate works in a typical office environment, with a clean setting and climate-controlled temperature. The office has significant exposure to natural light. Substantial time spent at a desk, sitting, and doing repetitive motions through computer work.
EMPLOYER RIGHTS & DISCLAIMERS: This job description may not be a complete list of all the duties and responsibilities performed by the job holder. Management has the discretion to add, drop or change the duties and responsibilities of this job. This job description is not an offer of employment, continuous employment, or an employment contract. We are an at-will employer. Either the employee or employer may terminate the employment relationship at any time, for any legal reason or for no reason.


#instrumart #FCG-L #manycompaniesoneteam #flowcontrolgroup #LI-DC


Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunit